Gaming at cljili should always be fun — a form of entertainment, not a way to earn money or escape problems. We take our duty of care seriously, and we've built real tools to help every Filipino player stay in control, play within their means, and enjoy the experience safely.
Important: The cljili platform is strictly for players aged 21 years and older, in accordance with Philippine law. If you or someone you know may have a gambling problem, help is available — please read this page in full.
Our Commitment
We don't just say we care — we back it up with concrete tools, policies, and a dedicated team focused on player protection across the Philippines.
Protection Tools
Every cljili player has free access to a full suite of responsible gaming tools, available directly from your account settings — no waiting, no forms, no fees.
Set daily, weekly, or monthly deposit caps in Philippine Peso (₱) to make sure you never spend more than you're comfortable with. Limits take effect immediately when reduced.
Cap the amount you can lose over a set period. Once your loss limit is reached, cljili will automatically prevent further play until the limit period resets.
Set a maximum session duration. When your time is up, cljili will display a reminder and, if you choose, automatically log you out to encourage a healthy break.
Take a short break from cljili for 24 hours, 7 days, or 30 days. During a cool-off, your account is temporarily suspended and you won't receive any promotional communications.
Permanently or long-term exclude yourself from cljili for a minimum of 6 months, up to 5 years or indefinitely. Self-exclusion is enforced immediately and cannot be reversed during the exclusion period.
Opt out of all promotional emails, SMS, and push notifications at any time. Players who have set responsible gaming limits can also request to be excluded from bonus offers entirely.
Enable periodic on-screen reminders showing how long you've been playing and your net session result, so you always have a clear picture of your activity.
Review your full deposit, withdrawal, and wagering history at any time from your cljili account dashboard — full transparency, always available.
Self-Exclusion
Self-exclusion is the strongest tool available to players who feel their gaming is becoming a problem. Here's how to activate it on cljili — it takes less than five minutes.
Access your account via the cljili Login page. Make sure you're on the official cljili platform at cljili.com.
Navigate to your profile menu and select "Responsible Gaming" from the account settings panel.
Choose "Self-Exclusion" from the responsible gaming tools menu. Select your preferred exclusion period — 6 months, 1 year, 3 years, 5 years, or indefinite.
Review the terms of your self-exclusion and confirm. Your account will be suspended immediately. You will receive a confirmation email at your registered address.
If you have difficulty activating self-exclusion through your account, contact our 24/7 support team via live chat and they will process the request on your behalf immediately.
Once a self-exclusion is active, it cannot be reversed until the chosen period has fully elapsed. Any attempt to re-register during an active self-exclusion will result in the new account being closed and funds returned.
PAGCOR Resources
cljili operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), which maintains its own national responsible gaming program.
PAGCOR's responsible gaming framework sets the minimum standards that all licensed operators in the Philippines — including cljili — must meet. These standards cover age verification, self-exclusion registers, player protection disclosures, and staff training requirements.
As a PAGCOR-regulated platform, cljili is required to check the PAGCOR self-exclusion register during the registration process. If a player appears on the national self-exclusion list, their cljili registration will be declined and they will be directed to responsible gaming support resources.
The PAGCOR national self-exclusion register allows Filipino players to exclude themselves from all PAGCOR-licensed gaming venues and platforms simultaneously. This is separate from — and in addition to — the cljili platform-level self-exclusion tool described above.
To register for the national self-exclusion program, players can contact PAGCOR directly through their official channels. cljili support can provide guidance on this process — reach out via live chat at any time.
cljili's responsible gaming tools and the PAGCOR national self-exclusion register work independently. For the strongest protection, we recommend using both. Contact our support team for assistance with either process.
24/7 live chat on the platform. Our Filipino-speaking team is trained in responsible gaming support.
Reach our responsible gaming team at [email protected] for non-urgent queries.
Know the Signs
Problem gambling can affect anyone, regardless of income, background, or how long they've been playing. Recognising the early signs is the first step toward getting help.
If you recognise three or more of these signs in yourself or someone you care about, we strongly encourage you to use cljili's self-exclusion tool and reach out to our support team. You are not alone — help is available, and taking action early makes a real difference.
Self-Assessment
Honest answers to these questions can help you understand your relationship with gaming. This is not a clinical tool — it's a starting point for reflection.
Ask yourself honestly: In the past 30 days, have you…
Spent more money on gaming than you originally planned to for that session?
Continued playing after losing, with the goal of winning your money back?
Felt that you needed to play with larger amounts to feel the same level of excitement?
Missed time with family, friends, or work because you were gaming or thinking about gaming?
Felt stressed, anxious, or irritable when you weren't able to play?
Hidden your gaming activity or the amount you've spent from someone close to you?
Used gaming as a way to cope with stress, loneliness, boredom, or difficult emotions?
0 "Yes" answers: Your gaming appears to be well within healthy boundaries. Keep using cljili's deposit and session limits to stay that way.
1–2 "Yes" answers: Some early warning signs may be present. Consider setting tighter deposit or loss limits on your cljili account and taking a short cool-off period.
3 or more "Yes" answers: We strongly recommend activating self-exclusion on your cljili account and speaking with a professional counsellor. Please contact our support team — we're here to help, not to judge.
Our Principles
Responsible gaming isn't a checkbox for cljili — it's built into how we design the platform, train our team, and communicate with players across the Philippines.
Every cljili player is verified through KYC before they can deposit. No anonymous play — ever. This protects minors and ensures accountability.
All cljili support staff complete responsible gaming training. They are equipped to identify at-risk behaviour and respond with empathy and practical guidance.
cljili's systems monitor for patterns associated with problem gambling — such as extended sessions, rapid deposit sequences, and loss-chasing behaviour — and flag accounts for review.
cljili never markets gaming as a way to make money or solve financial problems. Our promotions are transparent, and we always include responsible gaming reminders.
For Players in Manila, Cebu, Davao, and Across the Philippines: cljili's responsible gaming tools are available to all registered players regardless of location. Whether you're playing from Makati, Quezon City, or anywhere else in the archipelago, the same protections apply to your account.
GCash and PayMaya Deposit Limits: cljili's deposit limit tools work in conjunction with your GCash, PayMaya, BPI, BDO, or Metrobank account limits. Setting limits on both your cljili account and your payment method provides an additional layer of protection.
Play Responsibly
cljili is built for Filipino players who want great entertainment — slots, live dealer tables, bingo, and more — without losing sight of what matters. Set your limits, play within your means, and enjoy every session knowing cljili has your back. Remember: must be 21 years or older to play.